What's New
Helpdesk • fix other-apps

Pinned comments

RI @RitvikSardana · #3813 · merged 1 Oct 2026
Watch on GitHub
Activity tab demo
Watch on GitHub
Pinning and the limit
The bar
The bar
The badge beside the author
The badge beside the author
Pin disabled at 5, with the reason
Pin disabled at 5, with the reason
Call actions on the right of the tab row, Calls tab
Call actions on the right of the tab row, Calls tab

Agents can now pin up to 5 internal comments on a ticket. Pinned comments show in a bar under tabs, newest first.